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Loss of phone but broardband still working

ITALY1000
First Timer

on ‎17-06-2021 10:46 AM

Message 7 of 7

A few days ago my phoneline stopped working. No dial tone, no incoming calls available

 

I've swapped the cables and the phone unit but it made no difference.

 

The Internet is fine though. 

Eric
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6 REPLIES 6

Debbie-TalkTalk
Support Team
In response to ITALY1000

on ‎21-06-2021 09:25 AM

Message 1 of 7

Hi ITALY1000

 

Openreach have advised that an engineer has been investigating this fault this morning and another engineer is due to investigate again tomorrow 22/06.

 

This is an external line engineer, this is not an appointment to the property.

 

Thanks

 

Debbie

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ITALY1000
First Timer
In response to Debbie-TalkTalk

on ‎21-06-2021 09:02 AM

Message 2 of 7

Thank You Debbie

Eric

Debbie-TalkTalk
Support Team
In response to ITALY1000

on ‎18-06-2021 10:38 AM

Message 3 of 7

Hi ITALY1000

 

Thanks for updating your Community Profile.

 

I've completed a line test which has detected a potential fault at the exchange.

 

I have escalated this over to Openreach to be investigated by a line engineer and we should receive further updates within the next 48-72hrs.

 

Thanks

 

Debbie

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ITALY1000
First Timer
In response to Gliwmaeden2

on ‎18-06-2021 10:15 AM

Message 4 of 7
Done that Karl
Eric
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Karl-TalkTalk
Support Team

on ‎17-06-2021 12:14 PM

Message 5 of 7

Hi ITALY1000

 

Can you please add your home phone number to your 'Community Profile' so I can pick this up for you.

 

Thanks  

Karl.

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Gliwmaeden2
Community Star

on ‎17-06-2021 10:48 AM

Message 6 of 7

Please ensure that you have completed your community forum profile details, @ITALY1000.

 

Very important to add your Talktalk landline number in there. Go via your avatar/name; settings; Profile Wizard. 

 

This is for staff to identify your account. Please look out for their reply (Monday to Friday).

Gliwmaeden2, a fellow customer.
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