Loss of phone but broardband still working

[ITALY1000]

A few days ago my phoneline stopped working. No dial tone, no incoming calls available

I've swapped the cables and the phone unit but it made no difference.

The Internet is fine though. 

[Debbie-TalkTalk]

Hi ITALY1000

Openreach have advised that an engineer has been investigating this fault this morning and another engineer is due to investigate again tomorrow 22/06.

This is an external line engineer, this is not an appointment to the property.

Thanks

Debbie

[ITALY1000]

Thank You Debbie

[Debbie-TalkTalk · Accepted solution]

Hi ITALY1000

Thanks for updating your Community Profile.

I've completed a line test which has detected a potential fault at the exchange.

I have escalated this over to Openreach to be investigated by a line engineer and we should receive further updates within the next 48-72hrs.

Thanks

Debbie

[ITALY1000]

Done that Karl

[Karl-TalkTalk]

Hi ITALY1000

Can you please add your home phone number to your 'Community Profile' so I can pick this up for you.

Thanks  

Karl.

[Gliwmaeden2]

Please ensure that you have completed your community forum profile details, @ITALY1000.

Very important to add your Talktalk landline number in there. Go via your avatar/name; settings; Profile Wizard. 

This is for staff to identify your account. Please look out for their reply (Monday to Friday).