27-11-2019 05:08 PM - edited 27-11-2019 05:12 PM
This phone line has been suffering from weird noises for weeks. It's extremely disruptive to phone conversations.
Frustratingly, nobody on your phone support desk will do anything about it. They just say it must be the phone itself and refuse to pass the problem to Openreach. Apparently there's no fault found from the remote tests, and that's good enough for them.
It obviously isn't the phone, because the noises are the type that you'd expect the exchange to generate. For example: odd bursts of dialtone, or what is I think called an SIT (three rising tones).
However, I have swapped to a completely different phone and the problem is still with us. Please could an OCE arrange for this problem to be taken seriously? (Account details in profile, as requested.)
Thanks in advance.
Answered! Go to Solution.
on 02-12-2019 09:48 AM
on 29-11-2019 11:41 AM
We have detected a Battery contact fault, So i have passed this out to Openreach they will arrange for an engineer to go out the exchange.
We can check the fault ticket on Tuesday next week for an update.
on 29-11-2019 11:29 AM
on 27-11-2019 05:16 PM
Does your master socket have a test socket and if so have you tried connecting there to see if the issue persists? Subject to that I have flagged this up to the OCE for you.