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NO SERVICE SINCE TALKTALKS HOMEMOVE

radar333
Conversation Starter
Message 5 of 5

we planned to move flats and did informed talktalk well in advanced time which talktalk said they would move broadband & landline number in one go, which was ok till OPENREACH get to it since then NO Broadband & NO Landline phone which we urgently need due to wifes illness, its been a fews days now without either, Sorry not very good service.

teddy
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4 REPLIES 4

Message 1 of 5

Hi radar333,

 

Thanks for answering the security questions. to investigate further we'll need to arrange an engineer visit, to do this can you confirm:


  • That you accept potential Engineers charges

  • Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.

  •  

Thanks

Chris

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Message 2 of 5

Hi radar333,

 

I've sent you a PM to confirm some details so that we can look into the issue further


Chris

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radar333
Conversation Starter
Message 3 of 5

Dear Chris,thanks for your emailthe phone line is completely dead , this flat has 2 one port without a horizontal line sockets, l have tried both sockets with router with no go on either,in other words No Broadband & No Landline,(which we need due to ill wife.

teddy
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Chris-TalkTalk
Support Team
Message 4 of 5

Hi radar333,

 

I'm sorry to hear that you're experiencing problems with your service. Your service does appear to be live and line tests are passing. Is there no dial tone on your telephone line? Does the line appear to be completely dead

 

Could you try connecting your telephone to your Test Socket and check for dial tone


If there's no dial tone with the router connected to the test socket then we are going to need to arrange an engineer visit


Chris

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