No Dial Tone - Can't Dial Out - Can't Receive Calls (AGAIN)
At around 18:00 on 08 March 2024 I had no dial tone on my landline yet again.
Auto Test reported as REP-14078856
I am still on an exchange line and have FTTC broadband same line BB is still working.
I have two cable connected phones; one dumb line powered, plus a Siemens DL500A DECT base station both show the same results if used with the other disconnected wherever plugged in.
On Hook my exchange line pair is at a normal 49 volts.
Off hook No Dial tone as I said, just low hiss from line. (Off hook Line at normal 7 volts).
Dialing produces no response.
After 6 minutes off hook I get off hook tone, hang up and can repeat so line to exchange is there.
Calling my landline number from mobile gives:
This person is currently unavailable please try later or send a text.
Oddly this condition has also disrupted the most of the TT broadband tests, but at least I don’t see anyone else’s data on this occasion.
I did use the South Africa Chat on Friday 18:30 to report the issue but as usual their script ignores what I had already checked above and ends up with we will send a chargeable engineer to check your home wiring.
Having already confirmed this as pointless I declined and they closed the chat as they do.
So rather that wasting weeks on the phone to SA this time I am back here with the UK community.
Hopefully on this occasion it will not take four weeks to resolve this time as it did in October 2023 when Talktalk provisioning took my exchange line number and moved it to another customers Talktalk Digital Voice port.
On that occasion they did restore my dial tone after 3 weeks by initializing my exchange card but number retrieval took rather longer.
Regards
Chris
