on 12-07-2021 02:10 PM
I'm sorry to hear this.
The line test has detected a potential line fault so I have passed this straight over to Openreach to be investigated by a line engineer.
We should receive further updates within the next 48hrs.
on 12-07-2021 01:54 PM
Have you worked your way through the troubleshooting steps outlined in the help article?
Subject to that this has been flagged to the support team and they will respond as soon as they can.