on 09-10-2021 12:16 PM
As I've had no phone to contact TalkTalk with (I don't use mobiles), this is long overdue. Tested with test socket and I bought a new phone presuming my old was broken. Phoneline is entirely not working, will require an engineer to help as also my internet speed is aweful. As of right now I'm getting 1.25MB/s DL speed using the ookla speedtest provided by TalkTalk. As I have been paying around £30 a month for a package (Fiber35) that gives +30MB/s speeds/TV/mobile/phone and I only use the landline or internet. I feel well and truly ripped off right now getting 2001 internet speeds and a broken phoneline advertised as an 'everything package'.. Please lend me hand, not trying to be hostile just want to show that I'm not happy with my service, haven't been for years. Never had guaranteed internet speeds, always had more then difficult customer service...
on 13-10-2021 02:29 PM
on 13-10-2021 07:16 AM
on 12-10-2021 07:10 AM
I've checked and this fault is still with the Openreach line engineers, no further updates have been provided at the moment.
I will continue to monitor for additional updates.
on 11-10-2021 07:55 AM
I'm really sorry to hear this.
The line tests have detected a potential fault so I have escalated this over to Openreach to be investigated by a line engineer.
I will continue to monitor for any additional updates from Openreach.
10-10-2021 04:03 PM - edited 10-10-2021 04:04 PM
Live Chat is available from the link below, make sure ad and banner blockers are off and pop-ups allowed otherwise you will not see the CHAT NOW or CHAT BUSY buttons.
on 10-10-2021 03:58 PM
So, using my laptop now... Managed to get into service center, ran the live test which requires a mobile phone or contact number... I have no landline and don't use a mobile so that was useless, but did find a fault and confirmed 2mb slow connection. I spotted the live chat tab on the side once on the page but cannot seem to find it again, would love to use this feature but there seems to be no direct link other then that tab which has mysteriously disappeared... hate to say it, I'm leaving my plea for help here... I pressed the help button, it referred me to this community page. This is where I'd like the help from. Thank you!
on 10-10-2021 03:25 PM
Thank you both, I will have a go with the live chat. I only didn't use it before because I'm using my ps4 to browse and it didn't like that page, hopefully it's fine with my laptop.
on 09-10-2021 12:46 PM
on 09-10-2021 12:33 PM
In the last month have you actually reported the landline fault using Live Chat which is available online every day of the week ?
If not, why not ?
Going to Service Centre and running a check there may get the issue identified and reported automatically.