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No Landline

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14 REPLIES 14
dclholly
Conversation Starter

My landline appears to be dead.  I have plugged a phone into the main socket but get no dial tone.  I still have broadband though.

 

Suggestions please?

 

Paul

Divsec
Community Star

Hi @dclholly your post has been flagged for assistance and you should hear during the day. Have you tried calling in using a mobile? 

I don't work here and all my opinions are my own.
OCE_Karl
Community Team - TT Staff

Hi dclholly

 

Tests are showing a Disconnection fault.

 

I've logged this to Opereach so they can take a look.

 

Thanks

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

dclholly
Conversation Starter

Thanks Karl for the quick reply

Hopefully Openreach will sort it out

OCE_Karl
Community Team - TT Staff

No Problem, Glad to help.

 

Regards 

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

dclholly
Conversation Starter

So OpenReach came out (twice) and identified a fault 150m up the road.  They have done a temporary fix and will be coming back to fix with a new cable.  Currently the Landline has been restored, but my broadband speed is only around 17Mb/sec rather than the usual 37Mb/s.

OCE_Arne
Community Team - TT Staff

Hi @dclholly

 

Once Openreach complete the work your speed should return. 

 

Did they say when they would be back?

dclholly
Conversation Starter

Unfortunately no date given

OCE_Arne
Community Team - TT Staff

Ok , What i suggest is to continue to monitor for the rest of the week and if the speed are below your minimum speeds next week we can pass it back as a new fault. 

dclholly
Conversation Starter
OK - I'll update you at the weekend.
Thanks
OCE_Debbie
Community Team - TT Staff
dclholly
Conversation Starter
I'm still experiencing slow speeds - 17mbps down, 7 mbps up.
Can we escalate this please?
Thanks
OCE_Michelle
Community Team - TT Staff

Hi dclholly,

 

I'm sorry for the delay. The line test is still detecting a possible fault, however the sync speed and profile both look ok. Could you try switching the router off for a full 30 minutes and then run another speed test please as this will reset the current session.

 

Is the voice service now ok with no noise?

 

Thanks

 

dclholly
Conversation Starter
All good now - many thanks for sorting it out
OCE_Michelle
Community Team - TT Staff

Hi dclholly,

 

Excellent, I'm glad to hear this 🙂

 

Thanks