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No Voice telephone but Broadband OK

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1 REPLY 1
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Popular Poster

Hi.

 

My broadband seems to be perfectly OK but I have no voice line. Callers hear a ringing tone but nothing happens at this end. When I try to dial out there is no dial tone.

 

I have tried a seperate corded phone in the main and test sockets with the same result.

 

Exactly the same thing happened a few weeks ago and an OpenReach engineer fixed it at the supply pole by swapping us to a spare line. He said the problem then was actually underground.

 

Can anyone help, please?

 

Mark

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Community Team - TT Staff

Hi 

 

The fault was handed over to Openreach yesterday and will be assigned to an engineer in the next 24/48 hours. 

 

We can check the ticket on Wednesday for an update.

 

Regards