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No dial tone and no Internet?

LynJohnThompson
First Timer
Message 2 of 2

Hi there, we have no Internet and the phone has lost its dial tone so we can't call in or out?

 

The ports in our house are quite old, but have gone to what looks like the main junction box on the  outside wall and pulled the cover off. The cables going into the box from the telegraph pole all looks fine and the wiring going to the port on the inside of the house looks to still be intact and okay? We are stuck on what to do next. Thanks. 

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1 REPLY 1

Michelle-TalkTalk
Support Team
Message 1 of 2

Hello,

 

I'm really sorry for the delay in getting back to you. I've run a test on the line now which has detected a possible issue towards the property. Are you still experiencing no dial tone at the moment? Does your main socket have a test socket?

 

Thanks

 

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