on 19-06-2018 09:38 PM
Hi, my landline has not been working since yesterday morning (18th June). If people call me it is telling them I am using the phone but from my side there is no dial tone or any signs of life at all. I have plugged the phone in to the test socket and taken it to a friends house and the phone is fine. Also my broadband is working ok. I have been on talktalk live chat but they are saying I have to wait until Thursday or Friday for a callback. Anyone got any ideas please?
on 20-06-2018 03:16 PM
on 20-06-2018 02:34 PM
on 20-06-2018 01:34 PM
Are you able to remove all equipment from the master socket and let me know ASAP so we can run 1 last test.
Appreciate that could cause some inconvenience.
on 20-06-2018 08:24 AM
Line test has picked up a fault, I can see that there is a fault already with our network team.
If the next step is that our network team need access times and dates to arrange an engineer, can you read and understand the following Engineer charges help page you will need to agree to this to allow us to book this.
Then if you can send me via a Private message on the community with the best available dates and times for you, Monday to Friday, either AM (8am tilll 1pm) or PM (1pm till 6pm) for the visit we will book this.