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No dial tone on land line after initial set up of new account.

Bernard Kelly
First Timer
Message 6 of 6

On January 26 we changed from BT to Talktalk for broadband and calls. Our broadband is fine but we still have no dial tone on our landline. The on line chat is a waste of time. We just go round in circles and there seems to be no way of speaking  in person to someone.  Any advice? 

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5 REPLIES 5

Message 1 of 6

Hi Bernard

 

I'm sorry to hear this,

 

Can I just check, is the phone currently connected at the test socket?

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Message 2 of 6

Hi Michelle,

 

Unfortunately we still have no dial tone.

 

Bernard

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Michelle-TalkTalk
Support Team
Message 3 of 6

Hi Bernard,

 

I'm sorry to hear this. I've run a test on the line now which is clear. Do you now have a dial tone since your last post?

 

Thanks

 

Message 4 of 6
Many thanks for the information.

ferguson
Community Star
Message 5 of 6

You can call 0345 172 0046. Alternatively the support team here can look into this for you, make sure that your personal details including TalkTalk landline number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.