No dial tone on landline

[Andy_UK72]

Hi,

I have no dial tone on my landline and can't make outgoing calls or receive incoming calls.

I've tried connecting straight to the master socket but to no avail.

My fiber broadband still works, albeit a bit slower at around 48mb instead of 80mb.

I've added my phone number to my profile.

Thanks for any help you can give.

[OCE_Arne]

Hi  Andy_UK72

Sorry that you are having issues. 

I will run some tests and get back to you. 

Regards

[OCE_Arne]

Hi @ Andy_UK72

We have requested an engineer to go out to the exchange in the next 48 hours. 

We can check the fault ticket on Monday for an update

Regards
 

[Andy_UK72]

Hi, OCE_Arne,
Thanks for looking into this for me.
I've just received a message informing me that an engineer will have to make a home visit to resolve the issue.
When it's all sorted, I'll post back to let you know.
Thanks again!

[OCE_Michelle]

Hi Andy,

Ok thanks for the update and please let us know how you get on 🙂

Thanks

[Andy_UK72]

Hi,
Just a quick update. Engineer visited today. Seems there was a fault in the line that runs underground between the telegraph pole and the street box. It's all fixed now and the landline is working normally again and the internet back to full speed.
Thanks for all the help!

[OCE_Arne]

Thanks for the update. Glad its fixed.