cancel
Showing results for 
Show  only  | would you rather see results for 
Did you mean: 
Need help?

No dial tone with continuous engaged tone.

Reply
2 REPLIES 2
RMcPher21
First Timer

my home phone has no dial tone with a continuous engaged tone on the line. the broadband is okay. no incoming calls can be received nor outgoing calls can be made. nothing will clear the line of the engaged tone. our immediate neighbours are having the same problem as they are talktalk customers also,

KeithFrench
Community Star

Your neighbours I'll need to report their issue themselves.

 

I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.

The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

OCE_Karl
Community Team - TT Staff

Hi

 

A test is showing a loop fault.  This can be caused by internal wiring, faulty filter  or a faulty handset.

 

Can you unplug everything from the phone socket and test an alternative handset (or test your handset at a friends or neighbours), and connect a phone directly into the Test Socket.

 

If the fault exists at the test socket then this will require an engineer.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE