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No dial tone.

AdrianGrid
Team Player
Message 7 of 7

Morning,

Posting for my 87 year old deaf mother in law.

Her landline is dead. However, the handset rings and when answered it sounds as if the line is still trying to connect.

I've tried the usual things like different handset and connecting to the test socket, with no luck.

Need help, please

Thanks

AdeyG

 

There are two rules for success:
1. Don't tell everybody everything
2.
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6 REPLIES 6

Message 1 of 7

Hi

 

Glad it's all working now.

 

Regards,

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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AdrianGrid
Team Player
Message 2 of 7

Hi

Just to let you know, mother in law's phone now working👍

Thanks for your help.

 

AdeyG

There are two rules for success:
1. Don't tell everybody everything
2.
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Message 3 of 7

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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AdrianGrid
Team Player
Message 4 of 7

Hi Karl,

Thanks for that, I'll keep you posted.

AdeyG

There are two rules for success:
1. Don't tell everybody everything
2.
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Message 5 of 7

Hi

 

I've logged this out to BT Openreach for a Non Appointed engineer - Non appointed means the engineer will be dispatched to look at the line without requiring an appointment be made to visit the property.  

 

Thanks

 

Karl.

 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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AdrianGrid
Team Player
Message 6 of 7

Hi,

I've added her landline number to the personal notes in my community profile.

AdeyG

There are two rules for success:
1. Don't tell everybody everything
2.
0 Likes