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No incoming calls on landline

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3 REPLIES 3
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First Timer

I've just noticed that I'm not getting incoming calls on my landline. Can dial out ok & broadband fine. Have tried a different phone but no difference. Checked the ringer & the volume - all ok. Any ideas anyone? Thanks in advance

Please note the phone is in my husband's name - Graeme Logan
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Community Star

I will ask one of TalkTalk's OCEs to pick your thread up and investigate it for you.

The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

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Community Team - TT Staff

Hi @Carollogan0

 

I have logged this to our network team to investigate. 

 

Will post back when they reply.

 

 

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Community Team - TT Staff

Hi @Carollogan0

 

We have requested an engineer to go out to the exchange in the next 48 hours. 

 

We can check the fault ticket on Wednesday for an update

 

Regards