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No incoming or outgoing calls on landline

Scotia55
Conversation Starter
Message 4 of 4

Bad crackling on the line last week.  Changed batteries.  Cannot now make any calls in or out.  Thought it was the phone so bought a new one.  Same issue.  No dial tone either.  When I call it from my mobile, it rings but can't receive call.  Is this a problem with the exchange?  BT?

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3 REPLIES 3

Message 1 of 4

Hi Scotia55

 

I can see that Openreach have now closed this fault as resolved.

 

Has this fault been fully resolved?

 

Thanks

 

Debbie

Debbie-TalkTalk
Support Team
Message 2 of 4

Hi Scotia55

 

I'm sorry to hear this. I can see that this fault has been raised to Openreach to be investigated by a line engineer.

 

We should receive further updates from Openreach within the next 48hrs.

 

Thanks

 

Debbie

Gliwmaeden2
Community Star
Message 3 of 4

Report it, if you have a mobile, @Scotia55, by phoning 03451 720088 (by 6pm today; closed Sunday).

 

Staff will not be back on here before Monday. 

Gliwmaeden2, a fellow customer.