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No land line

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6 REPLIES 6
Samiedan
First Timer

Hi I like a few others have no land line for some reason so can not make or receive calls. I've check all connections tried the master socket with the face plate off etc etc and tried the online chat but they only seemed interested in testing my BB (which is fine) if someone could help I would be forever grateful.

Many Thanks 

KeithFrench
Community Star

Hi @Samiedan 

 

I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.

The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

Samiedan
First Timer

Many thanks Keith. Do I just wait? Not sure whats next.

Thanks again

Dan

OCE_Arne
Community Team - TT Staff

Hi @Samiedan

 

We have requested an engineer to go out to the exchange in the next 48 hours. 

 

We can check the fault ticket on Friday for an update

 

Regards
 

Samiedan
First Timer
Many thanks @OCE_Arne
Samiedan
First Timer

Just got my landline back many thanks to you guys for your help.

Stay safe 👍👍👍

OCE_Karl
Community Team - TT Staff

Hi

 

Glad to hear the line is back 🙂

 

Regards,

 

Karl. 

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