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Arniet80
Popular Poster
Message 5 of 5

I find myself in a strange situation  in that my internet is working fine but my landline is dead,when my sister tried to ring me my number  it went through to a gentleman who was having work done by bt yesterday in another area of town , how can I get this sorted asap,please can you help

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4 REPLIES 4

Michelle-TalkTalk
Support Team
Message 1 of 5

Hello,

 

Thanks for confirming and I'm glad to hear that the fault has been resolved 🙂

 

Thanks

 

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Message 2 of 5

Seems to have been fine since monday,thought you had done something at your end ,perhaps the other person reporting it got it sorted

Thank you for getting back to me.

Michelle-TalkTalk
Support Team
Message 3 of 5

Hi Arniet80,

 

I'm sorry to hear this. I've run a test on the line which hasn't detected a fault. Just to confirm, are you still experiencing no dial tone since your last post?

 

Thanks

 

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Gliwmaeden2
Community Star
Message 4 of 5

Report it through Chat, @Arniet80.

 

Scroll down on this page for the link, and the list of opening hours:

 

https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

 

Staff will be back on here from Monday, if you prefer to wait, or need this followed up. 

Gliwmaeden2, a fellow customer.