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No phone line

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12 REPLIES 12
Robby75
Popular Poster

We have had no phone line for two+ days.

 

It began with a really noisy interference when making and receiving calls. But the line now doesn't even have a dial tone. Both the internet and television are working although they are a little slow, but still working.

 

Online chat are always too busy, and obviously we cant call as we have no phone line.

 

Any help in this matter would be gratefully appreciated.

 

Robert
Divsec
Community Star

Hi Robert, your post has been flagged for assistance and you should hear during the day.

I don't work here and all my opinions are my own.
OCE_Arne
Community Team - TT Staff
OCE_Arne
Community Team - TT Staff
Solution

Hi @Robby75

 

Line tests have detected a line fault.

 

We have requested an engineer to go out to the exchange in the next 48 hours. 

 

We can check the fault ticket on Friday for an update

 

Regards
 

Robby75
Popular Poster

Thank you,

I just received a SMS from Talk Talk saying I need to book an engineer to visit my home.

So, is this still the case, or do we wait until Friday?

Robert
OCE_Arne
Community Team - TT Staff

Hi Robby75

 

I can set that an appointment has been booked for the 25th. 

 

Let us know how it goes.

Robby75
Popular Poster

This is correct!

An engineer appointment was booked for the 25th between 8am and 1pm.

 

It is now 1:15pm on the 25th and I'm still awaiting. I'm so glad i took the morning off work to have a service I'm paying for fixed.

 

I'm sorry to say that Talk Talk has become so unreliable recently. Not sure if i can continue my service as I need a reliable service to run my business.

Robert
Divsec
Community Star

Hi @Robby75 don't forget this is an Openreach engineer

I don't work here and all my opinions are my own.
Robby75
Popular Poster
Yea, I appreciated that @Divsec, but it's still Talk Talk's service that is always messing up 😞
Robert
Divsec
Community Star

@Robby75 have you considered trying the Talktalk Business option? I have no experience but the extra cost must bring something extra?

I don't work here and all my opinions are my own.
Robby75
Popular Poster

I will look into that.

Thanks @Divsec 

Robert
Robby75
Popular Poster

Open reach has finally bothered to contact me, leaving a message on mobile, as I had to return to work. Seems like they are stuck on another call. Couldn't really understand the foreign lady speaking so quickly, so still don't really know what's going on.

 

Could someone from Talk Talk please chase this up?

Robert
OCE_Arne
Community Team - TT Staff

Hi Robby75

 

I can see another appointment has been arranged for the 29th. 

 

Let us know how it goes.