No phone line

[gordon bullock]

Still have no phone line TalkTalk not very helpful on sorting this problem. But they have sent me my first bill. 

[Karl-TalkTalk]

Hi

Testing is showing a loop condition.  This can be caused by line faults or even faulty equipment.

To check all is ok at your side, can you confirm if a different phone handset has been tested at the master socket or 'Test Socket' if you have one ?

Thanks  

Karl. 

[gordon bullock]

Done

[Gliwmaeden2 · Accepted solution]

Staff can't identify you unless you complete your community forum profile details, @gordon bullock.

Please add your Talktalk landline phone number to your community forum profile details. 

Go via your avatar/name; settings; Profile Wizard. 

It can take a couple of days or so to get a reply as your thread is in an automated workflow system. 

You might get help sooner using Chat or phoning 03451 720046, after 9am. 

Scroll down on this page for the link to Chat:

https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

[Divsec]

Hi @gordon bullock Your post has been flagged for assistance and you should hear soon but please remember that the staff here work office hours. In the meantime please check your community profile and add your landline phone number which is used to identify your account.