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Weevie
Enlightened One
Message 25 of 25

Is it possible for a check up to be carried out on someone elses phone line ?

My Mother-in-Law, who lives 150 miles away from me – reported a fault last Friday

But nothing has been done yet

She and her husband are in their late 80’s and in ill health – so REQUIRE a working phone

I obviously don’t want to post her contact details on the forum

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24 REPLIES 24

Message 21 of 25

Hi

 

There is a fault logged on their account but nothing logged out to Openreach.  All line tests are currently clear so they will have to call or Live Chat requsting an Openreach engineer and accepting the usual BT T&C's.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 22 of 25

I have added the number under "private notes" in my profile

Please dont do anything - other than update me with regards to any fault

It has now been a week without any working phone which is wrong for an elderly couple at Christmas

Thanks

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Karl-TalkTalk
Support Team
Message 23 of 25

Hi Weevie

 

I cannot discuss account specifics etc, but if you put your inlaws phone number in the private notes section of your Community Profile I can take a look to make sure any reported fault has been picked up.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

hosay299
Philosopher
Message 24 of 25

@Weevie  No but Yes type 50/50 as u would need there permission to have access to their account on there behalf.

 

why do they not contact Talktalkt chase it after 48 hrs also if they have actual required like a home assistance system or something like that then they need to make talktalk aware of it as they will be put on a top priority.

 

The team on here are good at helping but they need the account holders approval for things like u are asking due to laws like data protection and gdpr.

 

I would ask them to call talktalk and ask to speak with a manager on it as if they do not keep chasing over a 72hrs then they might close the case.

 

do they have a mobile as talktalk would send call to that while there phone is done. 

 

also tt would send text to them on it. like up-dates or asking them to contact talktalk

 

if need u can post their contact details if the OCE ask in ur profile in a private section as only u and staff on here will see it

 

or they may ask for a private message sent to the oce if they can help.

 

i would try calling talktalk if u could try chat as the team on here are part on hols so do not know when u would get a full reply.

 

what is it no dail tone ????

Hope that help Regards Joe
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