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No ring or single ring on incoming calls

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1 REPLY 1
Ree_mad10
First Timer

Hi since the past 2 days our landline is not picking up incoming calls. There is a single ring or no ring at all. When I call the landline from my mobile it does seem to connect to a line bit the landline doesn't ring. If I dial 1471 it shows the time of the call I made. 

Outgoing calls are ok.

Internet if ok but slower than usual.

Past 4 weeks the line has been crackling.

I have tried master socket, no difference.

The health check come up as normal.

 

Please help as we have a disabled person at home and frequently have calls from nurses, care companies or therapists.

Ta.x

OCE_Arne
Community Team - TT Staff

Hi @Ree_mad10

 

I can see we have requested an engineer to go out to the exchange in the next 48 hours. 

 

We can check the fault ticket on Thursday for an update

 

Regards