Hi - Have moved from Fast Broadband to Fiber - for the first week everything seemed fine though I was only getting about 20Mbps - which is fine tbh, though a higher speed would be nice on some downloads.
After about a week I'm getting a lot of crackles and noise on the line - have swapped out microfilters and the problem persists.
I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.
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Thanks. The engineer called at the house today, which wasn't expected - as I assumed you would just send him out to the exchange.
He diagnosed a problem between the junction box on the wall of my property and the street cabinet, and said he'd be fixing this. Whatever he has done has got rid of most of the crackling and noise on the line - though there is still an intermittent crackle left.
He also pointed out that my property was star wired and said he'd remove one of the lines running out of the junction and asked me which I wanted to keep -- I picked the one that ran upstairs. In the event, he didn't remove the other line -- not sure why. He also pointed to some fraying on the line running upstairs and said that this would eventually fail (and made some reference to a bridge tap) but didn't seem keen on replacing it (both lines are in BTs part of the demarcation, running behind the master sockets).
My DSL speed improved slightly for about an hour - up to about 25/5Mbps, but is now back to 18.8/5.3Mbps.
I can confirm the worst of the noise seems to have gone for now - though there is still some residual intermittent crackling on the line.
However the connection speed is lower than before, so I presume this just means there is more noise in the VDSL ranges -- and the other issues surfaced by the engineer weren't resolved.
Is the noise still present if you test with a corded handset at the test socket, with the router removed from the line?
I can then pass this back over to our Network Team for investigation.
My sockets are both of the old LJU style without a faceplate or test socket. Testing with a wired/corded handset I'm getting intermittent crackling from both sockets - which is more pronounced in the silence after the dial tone times out.
The next step will be to arrange a BT Openreach engineer visit.
I'm just sending you a Private Message to confirm some details so we can arrange this visit.
Just to say this is still an issue, and I'm now in the position to be able to be available at home for a BT visit.
The chronology so far is that after the initial engineer visit (17 April - which cleared a fault), engineers visited my neighbours property to connect a new line for them - in doing so they had to go into the BT66 junction box attached to my exterior wall to which my line is also connected.
After their visit I noticed my line crackling again, and you have again run a test (back in May) when I had no equipment connected, to verify that it was indeed within the line and not the fault of my router/filters etc.
I would like to trigger an engineers visit.