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Not receiving FREE UK call boost as advertised

AliceBurke
First Timer

on ‎29-06-2021 10:13 AM

Message 3 of 3

Hello.

I signed up for a Broadband, TV & phone package online in April 2021

This included unlimited UK phone calls for free

I should be charged £26 a month all in.

Talk Talk are denying that unlimited UK phone calls boost was free & are billing me £40 a month.

Ive just found my confirmation email.

 

Screenshot 2021-06-29 at 09-51-47 Email - ann owen - Outlook.png

 

 

 

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2 REPLIES 2

Arne-TalkTalk
Support Team

on ‎02-07-2021 10:55 AM

Message 1 of 3

Hi @Alice Burke

 

Thanks for confirming security.

 

The Unlimited calls boost has been added as per the confirmation email. 

 

Sorry for any inconvenience caused. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Arne-TalkTalk
Support Team

on ‎29-06-2021 03:21 PM

Message 2 of 3

Hi @AliceBurke

 

I can help I first need to confirm some security questions. 

 

I have sent you a PM on the community. 

 

Regards
 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

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