on 09-10-2021 06:37 PM
My phone (landline) has suddenly stopped working . I am unable to call out or receive calls. The phone display is normal, but there is no tone when i pick up the handset. I have check the line in the house but cannot find any problem. Unplugging and plugging back in again, but this makes no difference.
I should add however the wifi does seem to work ok.
can you help ?
on 11-10-2021 07:31 AM
on 09-10-2021 07:54 PM
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
Please note that staff here work normal office hours, Monday to Friday, and issues are queued and dealt with in order so it may be Monday or Tuesday before you receive a reply.