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Paid my restriction bill 2hrs latter still no landline

Sheila Peers
First Timer
Message 3 of 3

This is awful still No landline I paid 2 hours ago . on your site it states I'll be back up n running with in the hour... 

Please restore my landline 

Sheila Peers

XXXXX REMOVED FOR SECURITY REASONS 

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2 REPLIES 2

SocialTeamJo
Support Team
Message 1 of 3

Hi Sheila,

 

Are you still unable to use your service? If so, please power down your router for at least 30 minutes as this should force a new session.

 

Let us know if you need any further help.

 

Thanks,

Jo

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Gliwmaeden2
Community Star
Message 2 of 3

@Sheila Peers, it's really important that you don't display any personal information details on the open forum pages, so I have removed your displayed phone number. 

 

Please add it in your community forum profile area. Go via your avatar/name; settings; launch profile wizard.

 

Your thread is in the queue for attention. Staff will use your details to identify your account. Please look out for their reply. 

Gliwmaeden2, a fellow customer.
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