Showing results for 
Show  only  | would you rather see results for 
Did you mean: 
Need help?

Phone Line Fault

Team Player

I logged a fault call via online chat last night and they said they would carry out some tests on the line and come back to me.  I provided mobile number etc, but I have heard nothing.


The phone line worked for a brief period late last night around 11pm  but this morning the same fault has re-appeared.


Broadband is not affected.

Phone line - no incoming calls are coming through.   Lifting the receiver the line is very crackly and at times almost silent.  Sporadically i can call out but the line is very crackly.  Open Reach completely replaced the line from the overhead pole about 2 months ago when we had a similar fault and this included replacing the master socket (now 5C type) (this should all be logged on your system)




Team Player

Onlne chat were very unhelpful.  Finally got to speak to an agent  on tech support number who did tests and has arranged an Open reach engineer visit for Monday. 

Community Team - TT Staff