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Phone calls not working...no dial tone says busy.

rd350ypvs
Chat Champion
Message 9 of 9

All phones checked and phone cable is secure. tried master socket, same problem.

Since my line started playting up over the last week with no upload speed on the broadband (now hopefully sorted) today the missus says the phone doesnt work for phone calls (broadband fine), could you please verify this please, cheers

 

tests for line say ok for broadband

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8 REPLIES 8

Message 1 of 9
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Message 2 of 9

cheers Arne

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Message 3 of 9

Ok no problem, Ive arranged it for Wednesday between 8am and 1pm

 

Thanks

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Message 4 of 9

cant do tuesday morning or the thursday, any other day is fine

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Message 5 of 9

HI @rd350ypvs

 

We can book an engineer for the 26th will someone be at the house then between 8 and 1pm ? 

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Message 6 of 9
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Message 7 of 9

Hi Arne, I dont have microfilters since it is the latest BT socket that is split between adsl and phone. I already tried the test socket.

 

Still the same this morning

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Arne-TalkTalk
Support Team
Message 8 of 9

Hi rd350ypvs

 

Do you have a test socket, can you plug the phone directly into it with no filter and check if there is a dial tone.

 

Let us know.

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