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Phone fault reported, broadband still working.

MuckRogers
First Timer
Message 1 of 5

Hello,

 

I reported a fault (via the phone with my mobile) with the line on the 22nd September, the line was very noisy and I could not make or receive calls. A text response said test would take place within the next 3 days. 

 

I received no updates, until I sent a text on the 25th. I reply said a fault had been detected on the line outside, and that it had been escalated to Openreach, and they would look into it over the next 72 hours.

 

My phone is not not able to make or receive calls, but luckily my broadband is still working!

 

Could you please look into the progress of the fault and its repair?

 

Thank you,

 

Mark

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4 REPLIES 4

Divsec
Community Star
Message 2 of 5

Hi Mark, your post has been flagged for assistance and you should hear during the day in the meantime please check your community profile and add your landline phone number if necessary it is used to identify your account.

I don't work here and all my opinions are my own.

Arne-TalkTalk
Community Team - TT Staff
Message 3 of 5

Hi MuckRogers

 

I will look into this for you and get back to you. 

 

Regards

 

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Message 4 of 5

Hello,

 

I have had a message today, saying that the fault has been fixed. Checked phone and all is working.

 

Thanks,

 

Mark

Arne-TalkTalk
Community Team - TT Staff
Message 5 of 5