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Phone line shown as disconnected but callers can still leave messages - is it really disconnected?

First Timer

Hello, three weeks ago my phone stopped working - no ring tone and no ringing tone so I didn't know people were trying to call me. BUT the phone did show a list of calls received AND people could leave a message. A year ago I cancelled then reinstated talktalk (after considering someone else) and was getting internet fro talktalk but no bills. Now I am trying to reinstate the service with talktalk but I am told I will need to have a new land line number as mine has been DISCINNECTED - at no time did ANYONE tell me about disconnection. How do i work out what happened and retrieve my number I have had for over 50 years!

Community Team - TT Staff

Hi @AndrewE1967


Thanks for your post, sorry that you are having problems.


If you would like us to look into this, please can you update your community profile to include your home telephone number, we will then be able to have a look at this for you.

To do this go into 'my settings' then 'personal information' then add your details.