Phone not ringing in the house

[Phil651]

My landline phone does not ring in the house. If I call the phone ( for example from my mobile) I can hear it ringing but nothing from the landline in the house ! I can make out going calls and I have no problems with my broadband. I have reported it numerous times on the chat but I have no idea whether the fault is being investigated and if there is any progress on rectifying it. My elderly mother in law lives in America and has been unable to call and speak to us, so it is a great inconvenience.

[Debbie-TalkTalk]

Hi Phil

Yes of course. I'm just sending you a Private Message to confirm some details so we can arrange this visit for you.

Thanks

[Phil651]

Thank you, will you arrange for an engineer visit?

[Debbie-TalkTalk]

Hi Phil

Thanks for your reply. 

If the fault is still present with 2 different phones at the test socket then next step will be an engineer visit.

[Phil651]

I tried with another phone, but still no ringing in the house! Our current phone was bought to replace a previous phone because we thought the 'no ringing' was a fault with the handset! Obviously not!

[Debbie-TalkTalk]

Hi Phil

How are you getting on?

Thanks

Debbie

[Debbie-TalkTalk]

Hi Phil

Thank you. If the fault is still present with a different phone at the test socket then the next step will be an Openreach engineer visit.

Debbie

[Phil651]

I'm borrowing a handset from a friend as I don't have a second phone. I'll post here when I have tried what you suggest.

[Debbie-TalkTalk]

Hi Phil

I'm really sorry to hear this.

I've completed a line test which hasn't detected any faults - Line test is clear.

Have you tested with a different phone at the test socket?

Thanks

[Phil651]

I have updated personal information in my profile.

[martswain]

Try another handset.

Make sure the ringer is actually set to ON

[fr8ys]

Hi,

I have removed your duplicate post to avoid confusion.

You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
Please post back when done.
Thank you