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Phone not working Broadband OK

CariceHouten
First Timer
Message 2 of 2

We had problems last year for months with our phone. Connections lost , high level of noise on the phoneline. After complaint the issue resolved for 2 months but now it is back Our problem is the same as Prophet_Hero's post I rang the service number and given options said the problem was with the phone. I later received a text saying the Broadband was fine. NOT what I had reported We have a 95 yr old neighbour who contacts on the landline when she needs help. At present she can't. Please resolve urgently Regards

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1 REPLY 1

Debbie-TalkTalk
Support Team
Message 1 of 2

Hi CariceHouten

 

I'm really sorry to hear this.

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

Debbie

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