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Phone not working but broadband is!?

Adrianps
First Timer
Message 3 of 3

Hello talk talk 

my broadband works just fine however, my landline is not. I’ve been through all the tests and I’ve even taken my phone Nextdoor and it works just fine therefore it must be an external issue so It would be great if you could get openreach on the case to fix this issue.

Kind regards

 

Adrian 

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2 REPLIES 2

Karl-TalkTalk
Support Team
Message 1 of 3

Hi Adrianps

 

Tests show a loop fault, usually caused by wires touching etc.

 

Did you test your phone connected with nothing else connected ?

 

Also, if you have a 'Test Socket' , did you test directly at this to rule out any internal wiring issues or faceplate issue ?

 

Thanks  

 

Karl. 

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martswain
Philosopher
Message 2 of 3

@Adrianps  please complete your community profile with your full name and landline number.

 

DO NOT post anything here in public.

 

Staff will be back in the morning.

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