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Phone not working

EKG62
Team Player
Message 1 of 8

Internet seems fine but I have no dial tone on the land line.  I've checked the cable connections, I've changed the filter over and I've tried a different handset.  No dial tone.  Please check at your end TalkTalk

Internet user
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7 REPLIES 7

KeithFrench
Community Star
Message 2 of 8

Hi @EKG62 

 

I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.

The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
TalkTalk support and Community Stars - Who are they? 

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Message 3 of 8
Thanks Keith. Hopefully it'll get sorted.
Internet user
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Message 4 of 8

Hi 

 

I will look into this for you and get back to you. 

 

Regards

 

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Message 5 of 8

Hi @EKG62

 

We have requested an engineer to go out to the exchange in the next 48 hours. 

 

We can check the fault ticket on Thursday for an update

 

Regards
 

Message 6 of 8

Thanks.  Need this for banking security.  Recent changes to security processes.  Please let me know when sorted.

 

Regards

Internet user
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Message 7 of 8
All sorted now. Fault in the cabinet at the end of the road apparently.
Internet user

Message 8 of 8

Hi EKG62

 

Thanks for keeping us updated, I'm glad to hear that this fault has been resolved.

 

Debbie