on 08-11-2019 11:54 AM
on 08-11-2019 12:52 PM
I had understood from OCE Karl in Broadband where this is also listed that engineer is due to work on fault today.
In meanwhile, as I requested yesterday please divert calls to my mobile ending 000 plus add message on my home phone that there is a fault - don't just leave false ringing tone on it please?
on 08-11-2019 01:02 PM
on 08-11-2019 01:09 PM
Understood, divert is fine . . did request for this yesterday; but received no response.
OCE Karl did mention, in broadband section of forum, fault was due to be investigated today by engineer. Are you saying it's more like to be early next week now?
on 08-11-2019 01:25 PM
on 08-11-2019 08:26 PM
Engineer visited today and fixed the fault. The line test he carried out before leaving came back as all clear although possibly my home phone is faulty in some way. To be on safe side I am going to replace that in to prevent connection being thrown by it in future.
OCE Karl put my phone on divert after completing security questions with me. Engineer has now removed the divert. All working well as I speak 🤞.
Hope your weekend was good.
Thanks - Nicky