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Problems calling a specific number

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8 REPLIES 8
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Wizz Kid

Hi,

 

I have a very odd case. I have not been able to dial out from the home phone to one particular number. All other numbers work fine.

 

I have tested with different phone same result. If I use the mobile there are no issues.

 

The person at the other end has no issues with incoming calls and has checked their end?

 

It rings once then goes dead.

 

Any ideas?

 

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Community Team - TT Staff

Hi @bluerouter

 

It sounds like the recipient might have inadvertently blocked your number.   

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Wizz Kid

We thought that as well, but its been checked from the other end by the provider and we checked the phone.

 

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Community Team - TT Staff

Ok, are you manually entering the number, or are you using speed dial function? 

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Wizz Kid

We followed the TalkTalk help pages and have tried from two different phones.

 

We direct dialled the number.

 

Thanks for the help.

 

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Community Team - TT Staff

Can you add the number that you are trying call into your private notes section of your community. 

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Wizz Kid
Will do. Thanks
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Community Team - TT Staff
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Wizz Kid

Hi Arne,

Any news or thoughts on this?