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RE: home phone - no dial tone

dkhalai
Chatterbox
Message 6 of 6

I've not been able to receive or make any calls from my home phone since Thurs 14 Oct.  There is no dial tone when I pick up my home phone. I’ve connected the phone to master socket but same problem. I've even swapped the home phone base unit...same problem.

 

My Internet is working fine.

0 Likes
5 REPLIES 5

Message 1 of 6

Hi dkhalai

 

Openreach have now closed this fault as resolved - Fault found in BT exchange

 

Has this fault been fully resolved?

 

Thanks

 

Debbie

Message 2 of 6

Hi dkhalai

 

Thanks for your reply.

 

I have escalated this fault over to Openreach to be investigated by a line engineer and we should receive further updates from Openreach within the next 48-72hrs.

 

Thanks

 

Debbie

Message 3 of 6

Hi Debbie

 

Thanks. I've not been able to use my home phone for 3-4 days now...

 

I've updated my profile with an alternative number.

Let me know if you need any other information

 

regards

Dilip

 

 

 

 

Debbie-TalkTalk
Support Team
Message 4 of 6

Hi dkhalai

 

I'm sorry for the delay.

 

The line test has detected a potential fault at the exchange.

 

Please can you add an alternative contact number/mobile number to your Community Profile. I can then raise this fault over to Openreach for investigation.

 

Thanks

 

Debbie

Gliwmaeden2
Community Star
Message 5 of 6

Try to log this with the Chat support team, @dkhalai. They will be live again from 9am, but you should be able to leave a note with the Chatbot if you miss them this evening. 

 

https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529

 

Staff won't be back on here before Monday. 

Gliwmaeden2, a fellow customer.