Re activate my home phone number

[Nataliaworonowska1]

Hi. When trying to make a call from my house phone number obscured for customer security it's automatically putting me through to TalkTalk to reactivate my house phone number. I’ve had engineer this morning at 8am and my line is fine, he recommended to contact you again... but your support lines are temporary closed as of Covid-19.

I have no outstanding balance to pay, and my broadband is working fine. Can you activate my home phone number please?

Thanks

Joanna Woronowska. 

[Gondola]

Hi @Nataliaworonowska1 

I'll let the TalkTalk team know.

Please do a quick check that your Community Profile includes in Personal Information (Click here) your name, current TalkTalk landline 'phone number and an alternate number (mobile recommended) and address with postcode (location). Then scroll down to save changes.

TalkTalk's Community Team OCE will then locate your registered TalkTalk details.

[Nataliaworonowska1]

Please re activate my home phone number obscured for customer security. I need to make call as soon as possible. Thanks

[Gondola]

Hi Nataliaworonowska1 

Please wait for attention here in this thread.  Your request has been escalated.

Spamming the forums will not speed things along and just put you to the back of the queue.

[OCE_Arne]

Hi @Nataliaworonowska1 

Please retest your phone 

Thanks