Remove "Free Voicemail" from bills

[Ozjock]

Hello,

It really annoys me that my bills continue to show FREE Voicemail "included as standard" despite the fact that, since August 2019 I am charged 2p on each occasion that I access my voicemail.

Who in the publicity department can justify the twisted logic that can describe a service as free when I have to pay to use it???

Please alter the billing statements.

[OCE_Arne]

Hi Ozjock

Sorry that you are unhappy. 

The reason its shows as Free is because that is how it is labeled in our system and when it generates the bill its takes it from there.  

But thank you for your feedback I will pass this on to the relevant department,

[Ozjock]

Hello,

Please send me the response from the relevant department when it comes through.

Thanks.

[Ozjock]

Also, has my original post been removed from the system? I can't find it under the 'billing' section of 'Your Ideas'.

[OCE_Arne]

Im not sure they will respond to me, They will just collate the feedback. 

I think the original post was moved into this section.