on 08-12-2021 01:57 PM
Supposedly I can remove a telephone boost from my package by going into MY Account & then choosing "manage phone boosts & features". Unfortunately, this does not work as my boost (which I pay £12 a month for) is not even shown! Any suggestions...?
on 09-12-2021 03:42 PM
That's very kind of you. We're going to monitor the situation for a few months to see if we're spending more without the boost, so it may go back on at some point. Would be good to know I'd be able to do that myself via My Account if the issue is resolved. Thanks again! 😀
on 09-12-2021 03:37 PM
on 09-12-2021 02:47 PM
on 08-12-2021 04:27 PM - last edited on 08-12-2021 04:47 PM by ferguson
I have now updated my community profile as requested. I'd be very grateful for any assistance you can offer with regard to solving this issue! I have (hopefully!) attached a screenshot of what I see when I log into My Account and attempt to access my boosts to manage these.
on 08-12-2021 03:07 PM
Thanks for your post
I can look into this but first, can you please update your community profile to include:
Telephone number or account number.
Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.