on 25-09-2021 11:20 AM
I have an old telephone cable box attached to the outside wall of my house (see photo below). The box is broken and held together with parcel tape. Please could someone advise if it is possible to have it replaced, and if it is possible, whom I should contact to replace it, as I assume that I should not try to do this myself?
on 29-09-2021 03:40 PM
on 29-09-2021 03:37 PM
Thank you, Debbie.
Sorry, I wasn’t sure what was happening and after some work to discover how to do this, I have now arranged an Openreach engineer visit myself.
Thank you for your advice about possible water damage, because it helped me to arrange the visit.
on 29-09-2021 03:19 PM
I'm sorry for the delay.
Your reply did not escalate back into our workflow queue, apologies for this.
I have been looking into this further and I have been advised that Openreach will likely charge for this visit as it's not service affecting at the moment.
Would you still like me to arrange an engineer visit?
on 28-09-2021 06:33 PM
@ngower callbacks are not offered on the forum.
The PM reply button is broken, however, just click or hover over Debbie's avatar on the LHS side of her post, as long as pop-ups are allowed you should get a box appearing with a MESSAGE button in the bottom left.
This is what you should see.
on 28-09-2021 06:19 PM
I am sorry, but I don't understand how to reply to your private message.
Is someone able to telephone me, please?
I would prefer to talk to someone if possible, as I would find this easier.
If this is not possible, please could someone send me instructions about how to reply to the private message?
on 28-09-2021 12:00 PM
on 28-09-2021 10:32 AM
The engineer should replace it because eventually it will become service affecting if water is able to get in.
I can't make any guarantees as this will be the engineers decision.
on 28-09-2021 10:27 AM
Thank you for your reply.
If you arrange an Openreach engineer visit, will the engineer definitely replace the box?
Obviously I don't want to pay for a visit if the engineer refuses to replace the box.
My wife says that she taped the box because the case fell off.
on 28-09-2021 09:27 AM
I can arrange an Openreach engineer visit. Please can you take a look at this help page in regards to potential engineer charges.
I think Chris asked about the tape on the box to check if the box had been damaged and taped up by someone, workmen etc.
on 28-09-2021 09:09 AM
Thank you for your reply.
If I would still like the box to be replaced, even if the issues you mention do not apply, please could you advise what my options are?
Why do you ask who repaired the box with tape?
on 28-09-2021 07:37 AM
Generally Openreach would only replace the box if it service affecting or a health and safety issue, do you know who repaired the box with tape?
on 27-09-2021 06:09 PM
As far as I am aware my broadband and landline connection are working.
However, I would like to have the broken box replaced.
Please could you advise me whether you could replace it?
on 27-09-2021 09:34 AM
on 25-09-2021 12:44 PM
Staff will be back from Monday to reply, @ngower and they will fix up an engineer visit for you.
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