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Report a landline fault but no mobile phone

NJW99
Chatterbox
Message 12 of 12

Can I do this, please?  Landline symptoms: outgoing calls, no ring tone; incoming calls ring OK but, when I attempt to answer, it just goes on ringing. This means the caller can't even leave an ansaphone message. I've tried a different phone straight into the master socket, also using the test socket.  Internet connection is fine. Thank you.

 

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11 REPLIES 11

Message 1 of 12

Hi

 

So glad the line has been restored for you.

 

Regards,

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 2 of 12

My line's back up and running this pm - hoorah! Community Team: thank you so much again for reporting and monitoring this for me. 😃

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Message 3 of 12

Hello,

 

Please let us know how you get on.

 

Thanks 🙂

 

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Message 4 of 12

This sounds hopeful, fingers crossed. Thank you so much, Karl and Michelle.

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Message 5 of 12

Hi

 

Sorry for the delay.  The fault is still in hand with Openreach, they have indicated the fault location and this has been assigned to a line engineer who is scheduled to attend tomorrow.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 6 of 12

My landline is still dead so kindly check for an update. Many thanks.

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Message 7 of 12

Morning,

 

Apologies, if you don't hear anymore by this afternoon then please let us know and we can re-check for an update on the fault for you.

 

Thanks

 

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Message 8 of 12

Thank you so much, Karl. Not a good time for me to be without a phone!

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Message 9 of 12

Hi

 

I've logged this out to BT Openreach for a Non Appointed engineer - Non appointed means the engineer will be dispatched to look at the line without requiring an appointment be made with you to visit your property.  

 

check back with us in 24hrs and we can see if there is an update.

 

Thanks

 

Karl.

 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 10 of 12

Thank you. My landline number is now in my community profile, also a mobile number. Borrowed phone, PAYG and little credit. But at least I should be able to receive calls for updates.

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Karl-TalkTalk
Support Team
Message 11 of 12

Hi

 

Can you please add your home phone number to your 'Community Profile' so I can pick this up for you.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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