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Reporting a line fault and poor broadband performance

stevesjms
First Timer
Message 3 of 3

Hi,

Our landline is not working and broadband is OK. Have checked connections, tried another phone (BT) and the test socket. All the same: no dial tone and engaged tone on line. How do I get this fixed, please?

 

Can you also check our broadband as we suffer so service outages sines being upgraded, sporadic service!

 

Thank you.

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Message 1 of 3

Hi stevesjms

 

I'm really sorry to hear this.

 

I've completed a line test which has detected a loop fault and this fault can often be caused by internal wiring or equipment connected to the line.

 

Is the phone still at the test socket at the moment?

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Gliwmaeden2
Community Star
Message 2 of 3

Have you checked for faults in Service Centre, @stevesjms ?

 

It can sometimes get you started on diagnosing a fault ahead of staff getting back on here from Monday. 

 

Follow the link on this page:

 

https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service

 

Phone help lines won't be open on Sunday but you can report the phone fault via Chat, on this page:

 

https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

 

Opening hours are also listed there. 

 

For forum staff to identify your account, please add your Talktalk landline number to your community forum profile details. Go via your avatar/name; settings; launch profile wizard.

Gliwmaeden2, a fellow customer.