I am trying to report that my eldely parents land-line and broadband have been down since Saturday 10th which is very concerning. They have tried reporting via a mobile, but are unable to press the buttons & follow instructions from the very noisy call centre as they both have hearing problems.
I have tried live chat, and calling, but impossible to make it clear that I am not reporting my own line and keep being given generic answers about my own account.
Please can someone advise how to proceed with this.
If you complete the personal details in your community profile and add your parents' number in the Private notes section then one of the team here will look into this for you.
An engineer visited yesterday, and got it up and working after repairing a fault in the line. Stopped working 5 mins after her left, but with a bit of plugging in and out of phones/modems it all seems to be working now.