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Static on line, but no dial tone and poor internet connection

Dave32
First Timer
Message 5 of 5

This morning, my land line developed static and no dial tone. I have tried dialling a number and still more static and no dial tone. When calling my landline with my mobile, I get the engaged tone. I have tried all the recommended step to see if this a problem within my home like using another phone, using the master test socket, etc. and it still has static and no dial tone.

 

Further, my internet has slowed and disconnecting frequently. When I did the tests on my landline, it says that my device is in 'low performance mode' (on all my devices) even though they have been changed to maximum output.

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4 REPLIES 4

Dave32
First Timer
Message 1 of 5

ok thanks

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Message 2 of 5

Hi

 

Tests are not showing anything conclusive.

 

As you have tested an alternative handset at the test socket then the next option is to book out an engineer for you.

 

I'll drop you a PM for some details.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Dave32
First Timer
Message 3 of 5

Hi Karl

Done as requested

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Karl-TalkTalk
Support Team
Message 4 of 5

Hi

 

Can you please add your home phone number to your 'Community Profile' so I can pick this up for you.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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