on 09-09-2021 08:19 PM
Talk talk advised me of fault yesterday, an hour ago saying it is fixed, not fixed at all and not even a phone line, spent over an hour on phone this morning being told I need a new router, would not listen when I tried to explain existing fault
on 13-09-2021 07:32 AM
The next step will be to arrange an engineer visit to investigate further, to do this can you confirm:
I've also sent you a PM to confirm some other details
on 10-09-2021 10:53 AM
All usual tests are clear, so not seeing am issue remotely. If you connect a good working phone only, with nothing else connected, directly to the master socket or 'Test Socket' if you have one, and see if the issue with the phone persists.
Once this is confirmed, we can progress to an engineer for you.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 10-09-2021 08:04 AM
@Clumper , please add your TT landline number to your community profile, click your avatar at the top RHS to start.
Then wait for a staff member to reply, further posts knock your topic down the workflow.