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Talk talk failed to close my account

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1 REPLY 1
Slips36
Chatterbox

Talk talk failed to close my account on 11/11/18 and failed again on 13/11/18. Why give account cancellation date and don't cancel my account. I have escalated to ceo compaints dept by letter send special delivery. Why don't they let me go as broadband never worked and I never used the phone. I cancelled during the 20 days cooling off period so no cancellation fees.

OCE_Arne
Community Team - TT Staff