HI, my father in law is a talktalk customer and there is a problem with his landline. When I try to call him it is permanently engaged, and has been for a few days. He lives several hundred miles away so I'm trying to find a way to fix this for him remotely.
He is very deaf, and he struggles to hear me, and understand what he needs to to. I have managed to get a neighbour to use another handset and the problem persists. So I'm pretty sure it's a problem with the line. His broadband is working though.
If he called customer services there is no way he would understand what they are saying, and of course they won't talk to me as I'm not the account holder.
Is there any way I can report this fault online on his behalf?
We have requested an engineer to go out to the exchange in the next 48 hours.
We can check the fault ticket on Tuesday for an update
FYI ..Because there was no mobile number on his account , I have added yours so you may receive SMS updates