on 05-12-2019 04:47 PM
Third time this week landline dead - never fixed properly sick of it!
I have no confidence in the online chat people from the main site - as I don't know if they are truly fixing it..
I don't use my mobile, I am housebound and need my landline working all the time 😞
Internet Broadband fine and working
on 06-12-2019 10:51 AM
Sorry that you are having problems
I will run some tests and get back to you. Are you able to connect your phone directly to the test socket?
on 06-12-2019 08:54 AM
I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.
The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.
To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-
Personal Profile > Personal Information
Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?