on 03-08-2021 02:45 PM
I can phone long distance and mobile numbers from my landline telephone, but not local calls. I have tried a different phone, manually inputting the numbers, unplugging everything. Any suggestions ??
on 04-08-2021 06:08 PM
All sorted, spent ages on phone yesterday to a guy who was hard to understand ! An openreach engineer was booked to come out tmw, but then texts from openreach this morning - fault has been fixed so think same problem as you cannop1. All sorted - can phone local numbers again now. Just such a palava x
on 04-08-2021 11:38 AM
Update on our problem: I had a text from Openreach to say they had tested the line (remotely) and not found a probem (no surprise there!). Checking the phone it appears the problem has gone.
I fully suspect this was a software issue with the routing in the exchange (01535). Just wondered which exchange you are on @Lissy
I'll check on local social media to see if any others experienced the same issue.
on 04-08-2021 07:04 AM
on 04-08-2021 12:45 AM
My elderly neighbour has the exact same problem on his line today. We spent a long time talking with Customer Services, they ran their scripted diagnostics which said there was a fault on the line, and they would have to call out Openreach; this on the line we were talking to them on!
So we await the visit by OR Thursday, with not a great deal of confidence that they will solve this issue!